ER
Elena
Player advocacy manager
First name only · last names not published
0cases mediated
0resolved
0in progress
About
Elena reads every reader complaint that lands in the inbox and works the cases end-to-end with operators. Writes the bonus and dispute guides on the site and trains incoming mediators.
Specialties
Withdrawal disputesBonus termsOperator response timelines
Credentials
B.A., Communications
Concordia University, 2016
Certified mediator
ADR Institute of Canada, 2020
Conflict-of-interest disclosures
When a recusal applies, a different mediator from this team is rotated in and the swap is recorded on the case timeline (per 15-16-complaints.md §540). Operator-specific recusals on file for Elena are surfaced at the top of the relevant case page.
Workflow
Closed cases attributed to this mediator
Each closed case carries Elena's resolution summary. Browse the public complaints feed for the full record — filter by operator or status as needed.