Privacy policy

This privacy policy applies to CanadaGamblers, operated by CanadaGamblers Inc., and any subdomain operated under the same brand. It describes what we collect, why, who sees it, and the rights Canadian residents have under PIPEDA, BC PIPA, Alberta PIPA, and Quebec Law 25.

CanadaGamblers does not knowingly serve users outside Canada. References to GDPR, CCPA, or other foreign regimes are intentionally absent.

• Account info: to authenticate you, prevent abuse, and apply rules that follow from your declared province, including age gate and Ontario bonus suppression.
• Complaint content: to mediate complaints and publish anonymized records that help future players.
• Behavioral signals: to improve content relevance and detect ranking-manipulation attempts.
• Technical data: security, fraud prevention, and basic analytics.

By submitting a complaint or review, you grant CanadaGamblers a perpetual, worldwide, royalty-free licence to publish the anonymized version, including handle assignment, province segment display, and evidence redaction.

• Access: request a copy of the personal information we hold about you.
• Correction: request that inaccurate data be corrected.
• Withdrawal of consent: revoke consent for processing that relies on it.
• Deletion: request erasure where no overriding legal or contractual obligation exists.
• Portability: receive a machine-readable export of personal information you provided to us.
• Automated-decision-making transparency for Quebec residents: be informed when a decision about you is made exclusively by automated processing and request human review.

Email the Privacy Officer to exercise these rights. We respond within 30 days. If we cannot meet that window, we notify you in writing with the reason and a revised date.

We do not knowingly collect personal information from individuals below the minimum legal gambling age in their province. The applicable threshold is 19 in most of Canada, and 18 in Alberta, Manitoba, and Quebec.

Where Quebec Law 25 imposes a parental-consent threshold for users under 14, we additionally honour that threshold for Quebec residents.

CanadaGamblers stores primary data and backups within Canada, in the Toronto region of our cloud provider. Where a sub-processor is located outside Canada, we apply the contractual and organisational safeguards required by PIPEDA and Quebec Law 25.

If a breach creates a real risk of significant harm, we notify affected users and the Office of the Privacy Commissioner of Canada, and where Quebec residents are affected, the Commission d acces a l information du Quebec, as soon as feasible.

See the Cookie policy for the full cookie disclosure. Quebec Law 25 imposes a strict-consent model on non-essential cookies, which is our default posture across all provinces.

Marketing email, SMS, and push messages from CanadaGamblers are subject to Canada's Anti-Spam Legislation. We require express opt-in consent, every commercial message contains an unsubscribe link that takes effect within ten business days, and every message carries our physical mailing address.

We post material changes 30 days before they take effect. Continued use after the effective date constitutes acceptance.

Verified operator representatives may use /operator-console/. We collect the representative email address, declared name, declared title or role, and console session metadata. We do not collect government ID, corporate registration documents, or billing information from operator accounts.

Operator representatives do not see the player real identity, contact information, or unredacted evidence. The anonymized handle is all that crosses to the operator side.